Wednesday, September 12, 2012

Save on hospital costs..

- “When you schedule your procedure, say ‘This is my insurance. How much will this cost me?’” “If the hospital can’t tell you, that’s a warning sign they might not be a good deal; once you make two or three calls, you can usually find a good-value facility.”

- To learn what a reasonable price should be, check out the free, online cost-comparison tool from Healthcare Blue Book (healthcarebluebook.com), which lists “fair” rates in your zip code based on the average insurance reimbursement fee.

- Also try FAIR Health (fairhealthconsumer.org) that lists estimates of providers’ charges for services in your area plus how much of that charge insurance should cover if you go out of network.
- Know that medical codes are another name for costs

Medical billing runs on three sets of universal codes: one for diagnoses (ICD-9), one for procedures (CPT), and one for durable medical goods and certain services (HCPCS).

- It’s the job of the coder to translate every single illness, treatment, and pair of crutches into a number. Those codes are critically important because they help dictate the rest of the payment stream that follows.

- It’s useful to learn the codes for your care. “The doctor’s office can often give you the CPT code for a procedure in advance,”  “It might change if anything in your treatment changes, but at least it would give you a frame of reference.”

- Cost-comparison tools, like FAIR Health’s, allow you to search by CPT code. 

- A coding error could be to blame for an outrageously high bill.

- If your bill includes codes, check if they jibe with the ones you got from your doctor beforehand.

- If a bill has codes without corresponding descriptions, call the billing department to make sure they match the procedure you got (or look them up on FAIR Health’s site)

- You or a family member could keep a notepad by your bed and record the tests and medications you receive—and any that are canceled—along with the dates.

- Some charges, like those for time in the operating room, are determined by the minute. Have a family member note when you go into and come out of surgery.

 -The recovery room, where per-minute charges are also used, is another area to pay attention to.

- Everyday items could mean more bucks on a bill than you expect such as $10 for a diaper in a nursery and $119 for an egg-crate pad given to a patient who required support in bed. Have a family member get it from a drugstore or bring it from home.

- Request a detailed itemized statement that breaks out each specific charge. If you don’t understand an item, ask the billing department to make sure it matches the care you received.

- For a scheduled procedure, ask in advance whether any specialists you’ll need, such as the anesthesiologist, are in-network (and request only those who are).

- If you get an outrageous out-of-network bill, use out-of-network reimbursement data from sources like FAIR Health to negotiate with your insurance company for better coverage.

- You can also ask your insurance company to cover an out-of-network physician at your in-network rate

Some patient advocacy resources:
-The US dept of Health & Human Services - free
-Medical billing advocates of America - rates apply
-Patient Advocate Foundation - free
-Advocacy for Patients with Chronic Illness -free

-Excerpts from an article in Reader's Digest. Read the full article here

Friday, December 2, 2011

Sucky Service at North Shore Long Island Jewish Health System (68-60 Austin St, Forest Hills))

Today I went to see Dr. Raj Pal Chopra (he's an endocrinologist) at the North Shore Long Island Jewish Health System(at the 68-60 Austin St., Forest Hills location) because I ran out of my thyroid medication. I have HelathPlus so I need a referral ( good for 6 months) to see a specialist. When I made the appointment two days ago I was told that the referral was good until February. So as the medical receptionist was checking my record on the computer today, she informed me that my referral expired. So why would they make this appointment without verifying if the referral was good or not? That way I didn't have to spend money to hop on the subway and come all the way here just to find this out.  Not only that, she pinned the blame on me saying I should have kept track of my visits here. If patients were doing that then what's the point of doctors keeping medical records?The only thing she said I could do was take a photocopy of the prescription and have my primary care physician fill it out. So I asked to see the doctor to see if he could do something about it but he refused to speak to me. How can a physician refuse to speak to a patient?? When I called Health Plus they informed me that the doctor should have asked to talk to my PCP to fax a copy of the referral to him. That way he could give me the medication. He, of course, did not do that. Now I'm stuck with a copy of the prescription and hoping that my PCP prescribes the medication (even though it's not her job to do so).